Privacy policy
What we collect, why we collect it, and what we do with it.
Ashes to Ashes Cremations (ABN 79 110 168 182) respects your privacy. This policy explains how we handle personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you contact us by phone, email or through the form on this website, we collect the information you choose to give us. That usually means your name, phone number, email address, and details about your circumstances and your loved one that are necessary to provide the service.
When you use this website we also collect standard analytics information such as pages visited, approximate location, device and browser type, and how you arrived at the site. This is collected through Google Analytics and Google Ads.
Why we collect it
- To answer your enquiry and to provide the cremation service you have asked for
- To complete the legal paperwork and registrations a cremation requires
- To contact you about arrangements that are underway
- To understand how people find and use this website, so we can improve it
Who we share it with
We share personal information only where it is necessary to deliver the service or where the law requires it. That can include the crematorium, medical practitioners, and Queensland Births, Deaths and Marriages.
We do not sell your personal information, and we do not share it for anyone else's marketing.
Cookies and tracking
This website uses cookies and similar technologies through Google Analytics, Google Tag Manager and Google Ads. These help us understand how the site is used and measure whether our advertising is reaching people who need this service. You can block or delete cookies in your browser settings at any time, and the site will still work.
You can read Google's own explanation of how it uses this data at policies.google.com/technologies/partner-sites.
How we store it
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep records for as long as we are required to by law, and securely destroy or de-identify information when it is no longer needed.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Contact us and we will respond within a reasonable time.
Complaints
If you believe we have mishandled your personal information, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Ashes to Ashes Cremations
8 Summer Hill Dr, Mooroobool QLD 4870
Phone: 0461 543 517
Email: shane@ashestoashescremations.com